Modern State Service Debürokratization: Concepts, Tools and Paradoxes Introduction: From Weber's Critique to the Search for a New Paradigm Debürokratization in modern public administration is not about abolishing bureaucracy as such, but about a targeted process of its transformation. The goal is to overcome the dysfunctions of the classic Weberian model (rigidity, bureaucracy, alienation) while preserving its key virtues: predictability, impartiality, and accountability. This movement is from process-driven administration to outcome-driven and citizen-centric administration. Conceptually, it relies on the ideas of New Public Management (NPM), Digital-Era Governance, and co-production of services. 1. Theoretical Foundations and Driving Forces The impulses for debürokratization come from several sources: Economic: pressure to efficiently spend budget funds, the requirement to reduce transaction costs for businesses and citizens. Technological: digital platforms fundamentally change the logic of service provision, making many intermediate links and paper carriers redundant. Socio-political: the growing demand for transparency, accountability, and convenience from citizens, fatigue from excessive administration. Management: the realization that the path of constantly complicating rules and control to solve new problems is a dead end. 2. Key Directions and Tools of Debürokratization 2.1. Digitalization as the main driver: Creating a "single window" in the digital environment. The GOV.UK portal launched by the UK Government Digital Service (GDS) in 2012 became a benchmark. It brought together thousands of government agency websites into a single platform with a simple design focused on user needs (user journey), not on the structure of departments. This reduced the time to search for information from hours to minutes. Implementing cross-governmental services. An example is the Estonian X-Road system, where the data of a citizen (stored in various registers) is automatica ... Читать далее